Return and refund Policy

At Cabarrus Turf Solutions, we want you to be completely satisfied with your purchase. If you are not happy with your order, please review our return and refund policy below.

1. Eligibility for Returns

• Items must be returned within 30 days of delivery.
• Products must be unused, in their original packaging, and in the same condition as received.
• Proof of purchase (receipt or order number) is required for all returns.

2. Non-Returnable Items

Certain items are not eligible for return, including:

• Perishable or consumable products.
• Gift cards or promotional items.
• Products marked as “Final Sale.”

3. Refunds

Once your return is received and inspected, we will notify you of the status of your refund. Approved refunds will be processed back to your original payment method within 5–7 business days.

4. Exchanges

If you received a defective or damaged product, we will gladly exchange it for the same item. Please contact us to arrange an exchange.

5. Return Shipping

Customers are responsible for return shipping costs unless the item is defective, damaged, or we shipped the wrong product. We recommend using a trackable shipping service to ensure your return is received.

6. Contact Us

To start a return or if you have questions about our policy, please contact us at support@cabarrusturfsolutions.com. Our team will be happy to assist you.